---
sourceDocument: Australia Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/service-management-for-the-enterprise

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Service Management

ft:clusterId :

    - sm4e

bundleId :

    - sm4e

workflow :

    - Technology


---

# Request approvals

# Request approvals {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Approving a request in an SM application means that the request is ready for task
creation and assignment.

When a request is sent to a user with the \[SM application\]_approver_user role, the approver has
several choices. If you select Approval is required for new requests in
the applications Configuration screen, a newly created request automatically moves to the
Awaiting Approval state. Otherwise, the request moves to the next
configured state.  
{#c_RequestApprovals__table_syj_r13_yq__entry__2}

| Approval Choice | Description |
|-|-|
| Approved | The request is approved. |
| Rejected | The request is not qualified and it is moved to the canceled state. Also, the following work note is added to the request: The \[SM application\] request is rejected. |
| More information required | The request does not contain enough information. It reverts to the Draft state and the following work note is added to the request: The \[SM application\] request needs more information for further approval. |
| Duplicate | The request is no longer required, because another request has already performed the work. The request is moved to the Cancelled state and the following work note is added to the request: This is a duplicate \[SM application\] request. |
[Tabelle : 1. Request approval states]

{#c_RequestApprovals__table_syj_r13_yq}