---
sourceDocument: Australia Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/service-management-for-the-enterprise

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Service Management

ft:clusterId :

    - sm4e

bundleId :

    - sm4e

workflow :

    - Technology


---

# Agent auto assignment using time-based criteria

# Agent auto assignment using time-based criteria {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Time-based methods, such as schedules and priority assignment, help you auto assign
agents based on configuration settings and optional properties. The calculated ratings are used to
determine the best agent to perform the task.

Any combination of time-based methods can be enabled in the application configuration screen.

When a task is created, the schedule of the agent and the task to be performed are combined
with rating-based criteria to auto-assign an agent.
* **[Agent auto assignment using schedules](https://servicenow-prod.fluidtopics.net/PYenO~0jcp5ps4mZTCCLnw)**   
  Agents can be auto assigned based on the agent or the task schedule.
* **[Agent auto assignment using priority assignment](https://servicenow-prod.fluidtopics.net/ccRbHokNJ53jivJuBCpOBA)**   
  The priority assignment feature enables you to configure auto assignment so that agents can be assigned to perform tasks or provide services on a continual, 24x7x365 basis. Priority assignment is triggered when the priority of a task matches the priority set in the application configuration page.