Severity mapping between Symantec DLP incidents with ServiceNow incidents

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Use the severity mapping feature to configure and synchronize the mapping between Symantec incidents and ServiceNow AI Platform® incidents.

    Vorbereitungen

    Role required: sn_dlir.admin

    Warum und wann dieser Vorgang ausgeführt wird

    DLP Severity mapping allows you to map the source severity with the DLP incident severity. You can customize and define the source severity value and map it to the desired DLP incident severity value.

    Prozedur

    1. Navigate to Symantec DLP integration > Incident Severity Mapping.
    2. Click New.
    3. On the form, fill in the fields.
      Tabelle : 1. DLP Severity Mapping
      Field Description
      Source The configured Symantec Endpoint source from where you want to fetch the incident.
      Target Value Target value is the DLP incident severity ID. The available values are Critical, High, Medium, Low, and Info (used as the info severity in Symantec).
      Source Value Source value is the Symantec incident severity.
      Hinweis:
      Within the base system, there are four severity mappings that are shipped to the DLP users.
    4. Click Submit.
      Abbildung : 1. Severity Mapping
      DLP Severity Mapping