---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/retail-industry

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Work on an In-store operations case

# Work on an In-store operations case {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Track and fulfill an in-store operations case within Retail Mobile.

## Vorbereitungen

Role required: sn_rtl_instore_ops.manager or sn_rtl_instore_ops.associate

## Prozedur

1. In Retail Mobile, select My Work.
2. In Cases, select the store case you want to work on.
3. From the Actions dropdown, select the following as needed:  
   * Assign case - Assign the case to someone else.
   * Assign to me - Assign the case to yourself.
   * Edit case - Edit the case details.
   {#rahi-retail-work-in-store-operations-case-mobile__ul_ajj_gmz_j3c}
4. In the Activity tab, add comments as needed.
5. Select Close case to mark the case as complete.