---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/retail-industry

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Track a store inquiry case from the Retail portal

# Track a store inquiry case from the Retail portal {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Track the status of a store inquiry case from the Retail portal. By tracking
your case from the Retail portal, you can immediately get visibility into the progress, issues, or status of your case.

## Vorbereitungen

Role required: Store associate or Store manager

## Prozedur

1. In the Retail portal, select HomeCases \& Tasks from the menu bar.
2. Select the case number to track the case.