---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/retail-industry

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Set up your retail support team

# Set up your retail support team {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Set up your retail support team by creating a group then assigning the sn_retail.support_agent role to members of that group.

## Vorbereitungen

Role required: user_admin{#rahi-retail-setup-support-team__p-role-request-plugin}

You can assign a role to a group to grant access to applications and modules to group members.

Before assigning the sn_retail.support_agent role to a group of users, you must [Create a user group](https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/users-and-groups/task/t_CreateAGroup.html) and then [Add a user to a group](https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/users-and-groups/task/t_AddAUserToAGroup.html).

When you assign roles to groups rather than to individual users, members of the group inherit the role.

When a user switches groups, the new group role is assigned automatically. For information about the Service Mapping roles, see [Control user access to application services](https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/task/control-user-access-to-business-services.html).

## Prozedur

1. Navigate to AllUser AdministrationGroups.
2. Select the group to which you want to assign a role.
3. In the Roles related list, select Edit.
4. Add the `sn_retail.support_agent` role to the group.
5. Select Save.