---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/retail-industry

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Store inquiry case

# Store inquiry case {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The store inquiry case type facilitates seamless communication between store teams and headquarters, enabling efficient exchange of operational queries, information, and issues. This case type is included in the Retail store
services plugin.

The store inquiry case type, built on Retail Core. It enable store associates and managers to create store inquiry cases for operational questions or issues. These cases are then fulfilled by headquarters.  
By using the store inquiry case type, retail stores can: 

* Reduce errors and costs associated with operational questions, information, or issues.

* Reduce compliance issues and improves processes.

* Improve employee productivity.

{#rahi-retail-retail-store-services__ul_izw_5fd_5fc}  

## Store employee creates a store inquiry case to inquire about store-to-store transfer process. This request is made to seek information on transfer policy and eligibility criteria {#rahi-retail-retail-store-services__example_ndp_w53_cgc}

For information on the components installed with store inquiry case type, see [Components installed with Retail Store Services](https://servicenow-prod.fluidtopics.net/8ZDAICo4Bl5dj0w3Wefjog "Certain roles and dependencies must be considered when using the Retail Store Services plugin.").