---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/retail-industry

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# View knowledge articles

# View your organization's knowledge articles from the Retail portal {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

View the knowledge articles that were posted by your organization directly from the Retail portal.

## Vorbereitungen

Role required: Store associate, Store manager, Regional manager

## Prozedur

1. From the Retail portal, select Knowledge in the menu bar.
2. Find and select the knowledge article that you want to review.
   * In the Search Knowledge field, enter the keywords to search for an article and select the Search icon (![search icon.]()).
   * Select an article from the Top Rated Articles or Most Viewed Articles lists.
   * From the Categories list, filter the articles by selecting a category.
   {#rahi-retail-portal-view-knowledge-articles__choices_mrf_csv_c2c}