---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/retail-industry

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Retail

# Retail {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The ServiceNow®
Retail product empowers managers and associates to manage daily retail operations by automating tasks and resolving issues quickly with self-service, freeing up time to serve customers. It enables seamless two-way
communication and visibility between stores and HQ. It helps in delivering a great customer experience while enhancing staff productivity and reducing costs.
<br />

## Get started {#rahi-retail-operations-overview__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn more about the benefits of Retail and how it's used.](https://servicenow-prod.fluidtopics.net/tD93MbjKhRaWWjbqzYBSOw "Whether you're starting or expanding your implementation of the Retail application, learn more about the features available to optimize your retail organization.") | [ConfigureInstall Retail and configure your environment.](https://servicenow-prod.fluidtopics.net/efWp6XmlBcFl6UT1cu~UjA "Plan and configure your implementation of Retail.") | [Manage customer complaintsCreate, track, and close customer complaint cases in Workspace.](https://servicenow-prod.fluidtopics.net/Bhb9M8_UIp1uHfiqIfiURw "Manage customer complaints by creating and assigning them to HQ persona.") |
| [Manage store inquiriesCreate, manage, track, and resolve the store inquiries through the retail portal, workspace, or mobile app.](https://servicenow-prod.fluidtopics.net/SGllKHwWrEgLm4027IpoQg "Manage your store inquiry cases by creating, managing, and resolving them by using the retail portal, workspace, or mobile app.") | [Track store inquiry casesTrack store inquiry cases from the Retail portal.](https://servicenow-prod.fluidtopics.net/id_8vS5beG_u45qPpNwF4g "You can track your store inquiry cases from the Retail portal.") | [ReferenceGet details about Retail components such as fields, tables, and properties.](https://servicenow-prod.fluidtopics.net/OgOU3y2I5~8MEsi0d~AySw "Reference topics provide additional information about Retail components.") |
| [Manage store plansManage store plans to plan and schedule generation of cases and tasks](https://servicenow-prod.fluidtopics.net/0asrb1X4H0Af8xcPh3ymjA "Manage store plans to plan and schedule generation of cases and tasks to simplify manual efforts.") | [Now assist for RetailUse Now Assist for Retail to enhance user productivity and efficiency through proactive experiences using generative AI.](https://servicenow-prod.fluidtopics.net/UoiF0QANtjn0C3TZKBJpqg "The store inquiry AI agent is an intelligent assistant designed to support the headquarters (HQ) support agents in efficiently managing and resolving cases.") |   |
[ ]

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## Troubleshoot and get help {#rahi-retail-operations-overview__cf-app-landing-get-help}

* [Ask questions and explore other resources for Retail Operations in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
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