---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/retail-industry

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Retail organization data model tables

# Retail organization data model tables {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Tables configured within the Retail Operations application enable you to determine the data model, tasks, and product offerings for your Retail Operations workflows.

## Retail organization table {#rahi-retail-operations-data-model-tables__section_eb5_bwr_1cc}

The Retail organization \[sn_retail_organization\] table stores information about your retail organizations.

The Retail organization \[sn_retail_organization\] table has a one-to-one relationship with the Organization Core \[sn_customer_service_organization\] table.

Organization Core \[sn_customer_service_organization\] has an attribute of Retail Organization.

Retail-specific attributes should be maintained in this table.
{#rahi-retail-operations-data-model-tables__table_y31_2wr_1cc__entry__2}

| Field | Description |
|-|-|
| Ownership | The ownership type of this retail organization. Options are: * Company owned * Franchise {#rahi-retail-operations-data-model-tables__ul_oxf_gwr_1cc} |
| Brand | The associated brand of this retail organization. |
| Organization Core | The associated organization core. |
| Retail Subtype | The retail subtype. Options are: * Store * Region * Division * Area * District {#rahi-retail-operations-data-model-tables__ul_tjq_jwr_1cc} |
| Flagship | Indicates whether this is considered a flagship retail organization location. |
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{#rahi-retail-operations-data-model-tables__table_y31_2wr_1cc}

## Retail case table {#rahi-retail-operations-data-model-tables__section_h3v_lwr_1cc}

The Retail case \[sn_retail_case\] table stores information about your retail case types and provides the basis for retail case creation.

The Retail case \[sn_retail_case\] table extends the Customer Service Management case table. All functionality used through the Customer Service Management case remains intact.

The Retail case \[sn_retail_case\] table can be extended to expand the flow and logic for retail use cases.
{#rahi-retail-operations-data-model-tables__table_ycn_4wr_1cc__entry__2}

| Field | Description |
|-|-|
| Number | Numerical code indicating the case number for this request. |
| Requested by | Internal user associated with this request. |
| Requesting Retail Organization | Retail organization this request is being created for. |
| Supporting Retail Organization | Retail organization responsible for fulfilling this request. |
| Short description | A short description of this request's purpose. |
| Description | A detailed description of this request's purpose. |
| Opened | Date and time at which this request was opened. |
| Priority | Sequence in which this case must be resolved, based on impact and urgency. |
| Assignment Group | The associated assignment group responsible for working on this request. |
| Assigned to | Person primarily responsible for working on this request. |
[ ]

{#rahi-retail-operations-data-model-tables__table_ycn_4wr_1cc}