--- sourceDocument: Australia Retail Industry sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/retail-industry Release : - australia ft:locale : - de-DE ft:publication_title : - Australia Retail Industry ft:clusterId : - rahi bundleId : - rahi workflow : - Customer and Industry --- # Now Assist for Retail Service Management (RSM) # Now Assist for Retail Service Management (RSM) {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer The store inquiry AI agent is an intelligent assistant designed to support the headquarters (HQ) support agents in efficiently managing and resolving cases. ## Get started {#rahi-retail-now-assist-for-retail__section_hht_hgl_5yb} |-|-|-| | [ExploreLearn more about the store inquiry AI agent and it's capabilities.](https://servicenow-prod.fluidtopics.net/~lSOf5hSE0wmFE5QjIiAtw "Now Assist for Retail Service Management (RSM) streamlines store inquiries and service requests by leveraging generative AI to deliver accurate, context-aware responses. It enhances collaboration between store teams and HQ teams. It drives faster resolutions, improves customer experiences, and enables smarter retail service management.") | [ConfigureHow to enable the trigger to leverage the store inquiry AI agent.](https://servicenow-prod.fluidtopics.net/N680f0JG9fclmoJnsq6~Hw "The collection comprises of Now Assist for Retail Service Management (RSM) and RSM AI agent collection. The Now Assist for Retail Service Management (RSM) and RSM AI agent collection together enable the store inquiry AI agent.") | [UseUse store inquiry Al agent to improve and enhance the store inquiry processes.](https://servicenow-prod.fluidtopics.net/pPMjfBtq4kDQVtY~hbuJ6w "Use store inquiry Al agent to improve and enhance the store inquiry processes in Retail Service Management(RSM).") | | | | | [ ] {#rahi-retail-now-assist-for-retail__table_iht_hgl_5yb} Wichtig: * Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#rahi-retail-now-assist-for-retail__na-in-country-notice} * Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#rahi-retail-now-assist-for-retail__na-restricted-envs-notice} * Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#rahi-retail-now-assist-for-retail__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#rahi-retail-now-assist-for-retail__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#rahi-retail-now-assist-for-retail__section_nht_hgl_5yb} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case) {#rahi-retail-now-assist-for-retail__ul_oht_hgl_5yb} ## AI limitations {#rahi-retail-now-assist-for-retail__section_cng_dtp_fhc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#rahi-retail-now-assist-for-retail__p_kv2_nfg_h1c} ## Data processing {#rahi-retail-now-assist-for-retail__section_dng_dtp_fhc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#rahi-retail-now-assist-for-retail__p_lv2_nfg_h1c} ## Data collection {#rahi-retail-now-assist-for-retail__section_eng_dtp_fhc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect case information (for chat summarization, resolution notes generation, knowledge generation, call summarization), chat transcripts (for chat recommendation), and email information (for email response). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).