---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/retail-industry

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Search for cases and tasks

# Search for assigned cases and tasks using AI Search in Retail Mobile {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the Search function in Retail Mobile to find cases or tasks based on relevant keywords or descriptions.

## Vorbereitungen

Role required: sn_rtl_instore_ops.manager or sn_rtl_instore_ops.associate  
Hinweis:  
This requires AI search to be enabled within the Retail Mobile instance. For more information on AI Search, see [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Prozedur

1. In Retail Mobile, navigate to the Search bar.
2. Enter a keyword or description related to a case or task.
3. Select matching store cases and tasks as needed.