---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/retail-industry

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Manage store inquiries

# Manage store inquiries {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Manage your store inquiry cases by creating, managing, and resolving them by using the retail portal, workspace, or mobile app.  
For more information on your store inquiry cases, see the following topics:

* [Create a store inquiry case from the Retail portal](https://servicenow-prod.fluidtopics.net/q4OBsHtJSBhXsTy6VdIhpg "Create a retail store inquiry case from the Retail portal to report issues on behalf of the store that you're associated with. By using the Retail portal to create a case, you can more efficiently get updated information about your case in real time.")
* [Manage a store inquiry case from the Retail portal](https://servicenow-prod.fluidtopics.net/mlL297HyzwJV~QP62LzaAg "Accept, reject, or close a store inquiry case from the Retail portal. By using the Retail portal, you can handle cases more efficiently and get updated information in real time.")
* [Track a store inquiry case from the Retail portal](https://servicenow-prod.fluidtopics.net/9I_y2AzjZE2SCKonc3stMA "Track the status of a store inquiry case from the Retail portal. By tracking your case from the Retail portal, you can immediately get visibility into the progress, issues, or status of your case.")
* [Create a store inquiry case from a mobile app](https://servicenow-prod.fluidtopics.net/xtVSEa7fczKw5gK8ZMvvfQ "Create a store inquiry case from a mobile app to report issues on behalf of the store that you’re associated with. By creating case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.")
* [Manage a store inquiry case from a mobile app](https://servicenow-prod.fluidtopics.net/BEeK5_AWZhOL7ILmQastcQ "Manage a store inquiry case from a mobile app by accepting or rejecting a proposed solution. By managing a case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.")
* [Track a store inquiry case from a Retail mobile app](https://servicenow-prod.fluidtopics.net/5eNTMe~Y9Q11a6xcLXxSNw "Track the status of a store inquiry case from a mobile app. By tracking your case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.")
* [Resolve a store inquiry support request from workspace](https://servicenow-prod.fluidtopics.net/rvc0QNIBIwFIrq7lKDwzXg "Resolve a store inquiry case with a resolution from your workspace.")
* [Store inquiry case](https://servicenow-prod.fluidtopics.net/T7xzZLoR2L1v49MOlLObMg "The store inquiry case type facilitates seamless communication between store teams and headquarters, enabling efficient exchange of operational queries, information, and issues. This case type is included in the Retail store services plugin.")
{#rahi-retail-manage-store-inquiries__ul_m2f_nmy_bgc}
* **[Create a store inquiry case from the Retail portal](https://servicenow-prod.fluidtopics.net/q4OBsHtJSBhXsTy6VdIhpg)**   
  Create a retail store inquiry case from the Retail portal to report issues on behalf of the store that you're associated with. By using the Retail portal to create a case, you can more efficiently get updated information about your case in real time.
* **[Manage a store inquiry case from the Retail portal](https://servicenow-prod.fluidtopics.net/mlL297HyzwJV~QP62LzaAg)**   
  Accept, reject, or close a store inquiry case from the Retail portal. By using the Retail portal, you can handle cases more efficiently and get updated information in real time.
* **[Track a store inquiry case from the Retail portal](https://servicenow-prod.fluidtopics.net/9I_y2AzjZE2SCKonc3stMA)**   
  Track the status of a store inquiry case from the Retail portal. By tracking your case from the Retail portal, you can immediately get visibility into the progress, issues, or status of your case.
* **[Create a store inquiry case from a mobile app](https://servicenow-prod.fluidtopics.net/xtVSEa7fczKw5gK8ZMvvfQ)**   
  Create a store inquiry case from a mobile app to report issues on behalf of the store that you're associated with. By creating case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.
* **[Manage a store inquiry case from a mobile app](https://servicenow-prod.fluidtopics.net/BEeK5_AWZhOL7ILmQastcQ)**   
  Manage a store inquiry case from a mobile app by accepting or rejecting a proposed solution. By managing a case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.
* **[Track a store inquiry case from a Retail mobile app](https://servicenow-prod.fluidtopics.net/5eNTMe~Y9Q11a6xcLXxSNw)**   
  Track the status of a store inquiry case from a mobile app. By tracking your case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.
* **[Resolve a store inquiry support request from workspace](https://servicenow-prod.fluidtopics.net/rvc0QNIBIwFIrq7lKDwzXg)**   
  Resolve a store inquiry case with a resolution from your workspace.