---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/retail-industry

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Filter cases and tasks

# Filter your In-store operations cases and tasks in Retail Mobile {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the filter within Retail Mobile to limit displayed cases or tasks based on specified keywords.

## Vorbereitungen

Role required: sn_rtl_instore_ops.manager or sn_rtl_instore_ops.associate

## Prozedur

1. In Retail Mobile, select My Work.
2. Select the Filter icon.
3. Choose a filter type:  
   * All - Filters both cases and tasks.
   * Cases - Filters only cases.
   * Tasks - Filters only tasks.
   {#rahi-retail-filter-cases-tasks__ul_c2g_jlz_j3c}
4. Enter your filter criteria as needed in the fields which display.  
   For example, if there was a product recall on biscuits, you could enter **Biscuit recall** to search for all cases and/or tasks with **Biscuit recall** in the short description.
5. Select Apply.

## Ergebnisse

My Work now displays case and tasks as based on your specified filter criteria. To reset your filters, select Clear.