---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/retail-industry

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Components installed with Retail customer complaint

# Components installed with Retail customer complaint {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Certain roles and dependencies must be considered when using the Retail customer complaint plugin.

## Plugins installed with Retail customer complaint {#rahi-retail-components-customer-complaint__section_zyn_5f2_zfc}

{#rahi-retail-components-customer-complaint__table_a3t_sxr_1cc__entry__3}

| Plugin Name | Description | Plugin Dependencies |
|-|-|-|
| Retail Customer Complaint \[com.sn_rtl_cs_cmplnt\] | The customer complaint case type helps manage and resolve customer feedback related to store experiences. This case type enables customers to submit complaints anonymously to encourage honest feedback and help stores improve their service. This case type is included in the Retail customer complaint plugin. | * com.sn_customerservice * com.sn_retail_core {#rahi-retail-components-customer-complaint__ul_qvs_1wd_zfc} |
[ ]

{#rahi-retail-components-customer-complaint__table_a3t_sxr_1cc}

## Roles installed with Retail Customer Complaint {#rahi-retail-components-customer-complaint__section_r4p_yf2_zfc}

{#rahi-retail-components-customer-complaint__table_e44_1yr_1cc__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| sn_rtl_cs_cmplnt.agent | Create, update, and resolve retail complaint cases. | sn_retail.support_agent |
| sn_rtl_cs_cmplnt.agent_manager | Create, update, resolve, and manage retail complaint cases. | * sn_rtl_cs_cmplnt.agent * sn_customerservice_manager {#rahi-retail-components-customer-complaint__ul_xp5_g32_zfc} |
[ ]

{#rahi-retail-components-customer-complaint__table_e44_1yr_1cc}