Deactivate API notification

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Disable the business rules related to the incident and case tables to stop receiving trouble ticket notifications. Customers can disable the business rules if they don't want to leverage the trouble ticket notification capability.

    Vorbereitungen

    Role required: admin

    Prozedur

    1. Navigate to All > System Definition > Business Rules.
    2. Select the following business rules, and deselect the Active check box.
      • Create Trouble Ticket Event
      • Trouble Ticket State Change Event
      • Trouble Ticket Attribute Change Event
      • Create Trouble Ticket Event for Case