Service provider reference architecture for Service Integration Management (SIAM)

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • The Service Integration Management Service Integration and Management (SIAM) for service provider (SP) architecture integrates services for a unified customer experience.

    Attributes of SIAM architecture

    • Customers access SP services on a dedicated or shared portal to the SP shared instance.
    • SPs use ServiceNow shared instances to manage their service delivery.
    Abbildung : 1. SIAM architecture at a glance
    Reference architecture SIAM
    Abbildung : 2. SP reference architecture comparison
    Reference architecture comparison