---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Reviewing quarantined files

# Reviewing quarantined files {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Review quarantined file attachments and take further action as needed.

## Vorbereitungen

Role required: antivirus_admin or admin

## Warum und wann dieser Vorgang ausgeführt wird

Monitor your quarantined file entries in the Antivirus Quarantine page at regular intervals to perform any of the following actions.

## Prozedur

1. Navigate to AllAntivirusQuarantine.
2. Select the check box next to each quarantined entry on which you want to perform an available action.
3. Select the Actions on selected rows drop-down in the banner to choose the action to be performed on the selected row quarantined entry.

   | Action | Description |
   | Delete | Select this action to delete the quarantined file if it is not required any more by users. |
   | Restore | Select this action to restore the file based on your assessment of its status or on the user request. However, scan the file with your third-party antivirus product before you restore it to mitigate any virus threats. Once restored, the file is available for download to the user. |
   | Download | Select this action to download the file to your local system for further scanning and analysis. |
   |-|-|

   {#resolve-infected-file__choicetable_fcv_d43_2gb}
{#resolve-infected-file__steps_tgr_1z3_yfb}

## Ergebnisse

The system asks for confirmation and performs the selected action per your input.
**Zugehörige Konzepte**   

* [Instance Security Center](https://servicenow-prod.fluidtopics.net/xpUTpZb5ScUKqSrIXf3_Yg "Monitor the compliance level of instance security controls, view security event monitoring metrics, and configure and maintain instance security settings all from within the Instance Security Center. The Instance Security Center consolidates several key security components into a single control console that helps you detect, protect, and respond to instance-based security events.")
* [Antivirus metrics](https://servicenow-prod.fluidtopics.net/D5AE~RD_6O9l7kQi2C_F2Q "If the Antivirus Scanning plugin is activated, Antivirus Scanning runs in your instance to help protect it against virus infections from attachments.")