---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Test an LDAP connection

# Test an LDAP connection {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The instance tests the connection automatically every time a user opens the LDAP
Server form. Alternatively, you can manually test the connection to the LDAP server from the
LDAP server form.

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

By default, error messages appear on the LDAP server form if there are any issues connecting to the LDAP server.  
Hinweis:  
Employees can also verify connectivity between the instance and the LDAP server. Contact Technical Support for assistance verifying LDAP connectivity.

To manually test a connection:

## Prozedur

1. Navigate to AllSystem LDAPLDAP Servers.
2. Select the LDAP server to test.
3. Under Related Links, click Test connection.
4. Under Related Links, click Browse to verify that the appropriate LDAP directory structure is visible to the system.
5. **Wahlweise:** If the connection was successful, click Browse to view the source LDAP directory structure that is visible to the instance.  
   Hinweis:  
   The Filter and RDN fields on the left of the Browse window are ignored when you use the search field on the right.

## Ergebnisse

The instance changes the operational status of LDAP servers depending on the result of the connection test.  
* If your instance establishes a connection to a server that has a Operational Status value of down, the Operational Status value is automatically changed to up. This functionality is supported for both automatic and manual connection tests.
* If a connection cannot be established to a server that has a Operational Status value of up, the Operational Status value is automatically changed to down. This functionality is supported for automatic connection tests only, not manual tests.
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