---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Send a one-time password when the LDAP server is down

# Send a one-time password when the LDAP server is down {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

An LDAP property is available to send a one-time password to a user if the user is
unable to log in because the LDAP server is down. You can also configure another property to
control how long the password is valid.

## Vorbereitungen

Role required: admin

To receive a one-time password, the user must have
notifications enabled on their user profile. The notification is an email message
only. SMS messages are not supported.

## Warum und wann dieser Vorgang ausgeführt wird

Both properties are enabled by default. The default value for property that controls password validity is 10 minutes.

## Prozedur

1. Open the list of system properties by entering <kbd class="ph userinput">sys_properties.list</kbd> in the filter of the application navigator.
2. Find the glide.ldap.onetime.password.enabled property.
3. Set the property to <kbd class="ph userinput">true</kbd>.
4. To change the password validity time for a user, set the following property to an integer number of minutes: glide.authenticate.onetime.password.validity.