---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Enable SNC access control plugin \[Updated in Security Center 1.3\]

# Enable SNC access control plugin \[Updated in Security Center 1.3\] {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Activate the SNC Access Control (com.snc.snc_access_control) plugin to control access to your instances by Customer Service and Support personnel.
Prevent ServiceNow Customer Service and Support personnel from accessing the instances without your express permission by enabling the SNC Access Control (com.snc.snc_access_control) plugin. Although all access to
your instance is audited, you may prefer to control this access. This access method is fully auditable and tracked.  
Hinweis:  
Other authorized ServiceNow Operations personnel, in their capacity to support and manage the product, are required to perform administrative actions on the underlying infrastructure. Enabling this plugin may affect support service levels and the Availability SLA. Availability SLA is then measured from the time that Support staff personnel are granted access to your instance.

Enable the SNC Access Control (com.snc.snc_access_control) plugin to restrict access to your instance without your express permission. For more details on this feature, see [ServiceNow access control](https://servicenow-prod.fluidtopics.net/y14IOxjoM0cpnLgyMjHQhA "The SNC Access Control plugin (com.snc.snc_access_control) enables you to control which Customer Service and Support employees can access your instance, and when."). For activation information, see [Activate ServiceNow access control](https://servicenow-prod.fluidtopics.net/PZbATGpcoSqr2JdLsCJQgA "You request activation of the SNC Access Control plugin (com.snc.snc_access_control).")

## More information {#sc-snc-access-control-plugin__section_more_information}

{#sc-snc-access-control-plugin__table_ajc_b43_3kb__entry__2}

| Attribute | Description |
|-|-|
| Plugin Name | com.snc.snc_access_control |
| Configuration type | System Definition \> Plugins |
| Category | [Access control](https://servicenow-prod.fluidtopics.net/xAmazkRh5FKyeb7q4TQGWw "The access control category audits the process of protecting resources from unauthorized access through granting and denying requests based on a permission model. This includes ensuring an entity accessing a resource holds valid credentials to do so, creating and protecting a well-defined set of roles or permissions and ensuring role or permission controls are protected from replay and tampering.") |
| Purpose | Prohibits Customer Service and Support employees from accessing the instance |
| Recommended value | Active |
| Default value | None. This is a plugin, not a Glide property, so there is no default value. The plugin is not installed by default. |
| Role required | The customer administrator can't activate this plugin. It must be explicitly requested because it requires elevated privileges to activate the plugin. |
| Security risk rating | 3.3 |
| Functional impact | If this plugin is inactive, all Customer Service and Support employees can access the customer's instance. Enabling the plugin enables the customer to restrict access to authorized Customer Service and Support employees only. |
| Security risk | (High) Unnecessary exposure of instance access to wider group of people. |
| References | [ServiceNow access control](https://servicenow-prod.fluidtopics.net/y14IOxjoM0cpnLgyMjHQhA "The SNC Access Control plugin (com.snc.snc_access_control) enables you to control which Customer Service and Support employees can access your instance, and when.") |
[ ]

{#sc-snc-access-control-plugin__table_ajc_b43_3kb}

## Steps to configure {#sc-snc-access-control-plugin__section_vk3_jrk_jkb}

1. To request the plugin, follow the steps in [Activate ServiceNow access control](https://servicenow-prod.fluidtopics.net/PZbATGpcoSqr2JdLsCJQgA "You request activation of the SNC Access Control plugin (com.snc.snc_access_control)."). Customers must request the SNC Access Control plugin (com.snc.snc_access_control) from HI.
2. To enable SNC access control, follow the steps in [Configure ServiceNow access control](https://servicenow-prod.fluidtopics.net/GzfjXwdGzRN~dCKmkyUlwA "Configure an access control record to specify one or more Customer Service and Support employees who have permission to log in your instance."). Configure an access control record to specify one or more Customer Service and Support employees that have permission to log in your instance.
{#sc-snc-access-control-plugin__ol_mqn_ql3_nkb}