---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Require Multi-Factor Authentication for AI Voice Agent

# Require Multi-Factor Authentication for AI Voice Agent {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use a system property to control whether Multi-Factor Authentication (MFA) is required for the AI voice agent authentication feature.
Use the glide.voice.authenticate.mfa_mandatory system property to control whether Multi-Factor Authentication (MFA) is required for the AI voice agent authentication feature. MFA requires users to provide two
or more different verification factors to access a service or account. Examples of factors are SoftPIN or time-based one-time password (TOTP). More information about authentication factors for AI voice agents can be found at [Explore authentication factors for AI voice agents](https://servicenow-prod.fluidtopics.net/PL17taq2Aj4c7V3y5unp~g "Authentication factors are the elements used for caller identification and authentication. In secure voice agent environments, the process begins with identifying the caller, followed by authenticating their identity before granting access. A robust security strategy combines multiple factors to confirm that only authorized users interact with AI voice agents.").  
Ensure the glide.voice.authenticate.mfa_mandatory system property is set to <kbd class="ph userinput">true</kbd>.  
Wichtig:  
The sys_id of this System Properties \[sys_properties\] record should be e0f4e8bd70103210f87732f6ceab0a2f.

## More information {#sc-require-multi-factor-authentication-for-ai-voice-agent__section_wc1_cqn_phc}

{#sc-require-multi-factor-authentication-for-ai-voice-agent__table_ajc_b43_3kb__entry__2}

| Attribute | Description |
|-|-|
| Configuration name | glide.voice.authenticate.mfa_mandatory |
| Configuration type | System Properties (/sys_properties_list.do) |
| Data type | Boolean |
| Recommended value | true |
| Default value | true |
| Fallback value | true |
| Category | [Access control](https://servicenow-prod.fluidtopics.net/xAmazkRh5FKyeb7q4TQGWw "The access control category audits the process of protecting resources from unauthorized access through granting and denying requests based on a permission model. This includes ensuring an entity accessing a resource holds valid credentials to do so, creating and protecting a well-defined set of roles or permissions and ensuring role or permission controls are protected from replay and tampering.") |
| Security risk | * Severity score: 3.3 * CVSS score: Low * Security risk details: Enforcing MFA reduces the risk of account compromise if a single factor is leaked or compromised. {#sc-require-multi-factor-authentication-for-ai-voice-agent__ul_g1g_3sf_xwb} |
| Functional impact | Users must configure multiple factors of authentication to use voice authentication. This is the default behavior. |
| Dependencies and prerequisites | AI voice agent authentication feature is set up and enabled. |
[ ]

{#sc-require-multi-factor-authentication-for-ai-voice-agent__table_ajc_b43_3kb}