---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Require captcha for guest walk-up experience in customer service application \[New in Security Center 1.3 and updated in 1.5\]

# Require captcha for guest walk-up experience in customer service application \[New in Security Center 1.3 and updated in 1.5\] {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The captcha for the Guest Walk-up experience prevents unauthenticated guest users to create bookings by requiring users to complete a captcha verification.

## More information {#sc-require-captcha-for-guest-walk-up-experience-in-customer-service-application__section_qhx_1b1_xwb}

{#sc-require-captcha-for-guest-walk-up-experience-in-customer-service-application__table_ajc_b43_3kb__entry__2}

| Attribute | Description |
|-|-|
| Configuration name | sn_guest_walkup_cs.captcha.enabled |
| Configuration type | System Properties (/sys_properties_list.do) |
| Data type | Boolean |
| Recommended value | true |
| Default value | true |
| Category | [Authentication](https://servicenow-prod.fluidtopics.net/faHnGPrE5YkSR8Xq~3OW5g "The authentication category covers the main elements of modern authentication to confirm an entity and its claims are authentic and correct, resistant to impersonation and prevent interception of passwords.") |
| Security risk | * Severity score: 3.7 * CVSS score: Low * Security risk details: If captcha is not enabled, this could lead to automated creation of spam appointments to overwhelm the system or fill up all available booking spots creating a Denial of Service (DoS) attack. {#sc-require-captcha-for-guest-walk-up-experience-in-customer-service-application__ul_g1g_3sf_xwb} |
| Dependencies and prerequisites | None |
| Functional impact | This property enables or disables the captcha on the CSM Guest Walkup Check-in widgets. By default, it is set to true. |
[ ]

{#sc-require-captcha-for-guest-walk-up-experience-in-customer-service-application__table_ajc_b43_3kb}