---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Enable work order management query rules for service organizations \[New in Security Center 1.5 and updated in 2.0\]

# Enable work order management query rules for service organizations \[New in Security
Center 1.5 and updated in 2.0\] {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the sn_fsm.use_query_rules property to apply rules and filters to the Field Service Management tables.
When set to true, rules/filters from sn_query_rule table will be used to determine
read access to Field Service Management-related tables (Work Order and Work Order
Task) to the logged in user through query business rules and read ACLs. When false,
the records won't be filtered based on query rules. Query business rules add
additional security validations. Specifically, this property will filter records for
agents, qualifiers, and dispatchers based on their assigned territory or territory
membership. It is best practice to follow the principle of least privilege when
reading records. When this property is not set to true, there may be increased risk
of data exposure from Field Service Management tables.

## More information {#sc-enable-work-order-management-query-rules__section_more_information}

{#sc-enable-work-order-management-query-rules__table_ajc_b43_3kb__entry__2}

| Attribute | Description |
|-|-|
| Configuration name | sn_fsm.use_query_rules |
| Configuration type | System Properties (/sys_properties_list.do) |
| Data type | Boolean |
| Recommended value | false |
| Default value | false |
| Category | [Access control](https://servicenow-prod.fluidtopics.net/xAmazkRh5FKyeb7q4TQGWw "The access control category audits the process of protecting resources from unauthorized access through granting and denying requests based on a permission model. This includes ensuring an entity accessing a resource holds valid credentials to do so, creating and protecting a well-defined set of roles or permissions and ensuring role or permission controls are protected from replay and tampering.") |
| Security risk | * Severity score: 4.3 * CVSS score: Medium * Security risk details: When this property is set to true, rules and filters from sn_query_rule will be used to determine read access to Field Service Management tables implementing the principle of least privilege. When set to false, the records won't be filtered based on query business rules and may have an increased risk of data exposure from Field Service Management tables. {#sc-enable-work-order-management-query-rules__ul_g1g_3sf_xwb} |
| Dependencies and prerequisites | None |
| Functional impact | When set to true, rules/filters from sn_query_rule table will be used to determine read access to Field service management related tables. For example, Work Order (WO) and Work Order Table (WOT) to the logged-in user through query business rules and READ ACLs. When false, the records won't be filtered based on query rules. Enabling this property secures the data, and all data (wm_task and wm_order) won't be visible to their users. |
| References | [Field Service Management reference](https://www.servicenow.com/docs/access?context=fsm-reference&version=australia&pubname=australia-field-service-management&ft:locale=en-US) |
[ ]

{#sc-enable-work-order-management-query-rules__table_ajc_b43_3kb}