---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Disable inbound emails for locked out users

# Disable inbound emails for locked out users {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the glide.pop3.process_locked_out property to control inbound
email actions for locked out, active users.
Set this property to false to disable inbound emails for locked out users.  
Hinweis:  
Consider the security implications of allowing users from untrusted domains, and why they were locked out, before allowing emails from them to trigger inbound email actions.

## More information {#sc-disable-inbound-emails-locked-out-users__section_more_information}

{#sc-disable-inbound-emails-locked-out-users__table_ajc_b43_3kb__entry__2}

| Attribute | Description |
|-|-|
| Property name | glide.pop3.process_locked_out |
| Configuration type | System Properties (/sys_properties_list.do) |
| Category | [Access control](https://servicenow-prod.fluidtopics.net/xAmazkRh5FKyeb7q4TQGWw "The access control category audits the process of protecting resources from unauthorized access through granting and denying requests based on a permission model. This includes ensuring an entity accessing a resource holds valid credentials to do so, creating and protecting a well-defined set of roles or permissions and ensuring role or permission controls are protected from replay and tampering.") |
| Purpose | This property controls inbound email actions for locked out users. |
| Data type | Boolean |
| Recommended value | false |
| Default value | false |
| Security risk | (High) When you set this property to true, there may be an information disclosure as inbound emails would be received by users with locked accounts. |
| Security risk rating | 7.5 |
[ ]

{#sc-disable-inbound-emails-locked-out-users__table_ajc_b43_3kb}

To learn more about adding or creating a system
property, see [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US).