---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Block rooted or jailbroken mobile devices

# Block rooted or jailbroken mobile devices {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Secure your instance by preventing unauthorized access from jailbroken devices.
Use the glide.sg.allow_rooted_jailbroken_device property to secure your
instance from unauthorized access by jailbroken devices. If a user tries to authenticate into an instance using a mobile app while this property is set to false, they receive the following alert:
This device appears to be jailbroken and cannot be used to access this instance. Please contact your ServiceNow Administrator. The app is frozen while the alert message is displayed, and the only way
to dismiss this message is to select Log out. If this property is set to true users authenticate into an instance using a jailbroken device.

## More information {#sc-block-rooted-or-jailbroken-mobile-devices__section_qhx_1b1_xwb}

{#sc-block-rooted-or-jailbroken-mobile-devices__table_ajc_b43_3kb__entry__2}

| Attribute | Description |
|-|-|
| Configuration name | glide.sg.allow_rooted_jailbroken_device |
| Configuration type | System Properties (/sys_properties_list.do) |
| Data type | Boolean |
| Recommended value | false |
| Default value | false |
| Category | [Malicious code](https://servicenow-prod.fluidtopics.net/09pltav8si3oR2T~gZkflg "The Malicious Code category ensures that best efforts are made to confirm that your code is free of vulnerabilities and unwanted functionality.") |
| Security risk | * Severity score: 4.5 * CVSS score: Medium * Security risk details: The lack of security on jailbroken devices makes them a prime target by bad actors. Having unauthorized entities accessing corporate data can weaken the security posture of a corporate network. {#sc-block-rooted-or-jailbroken-mobile-devices__ul_g1g_3sf_xwb} |
| Dependencies and prerequisites | None |
| References | [Access control](https://servicenow-prod.fluidtopics.net/xAmazkRh5FKyeb7q4TQGWw "The access control category audits the process of protecting resources from unauthorized access through granting and denying requests based on a permission model. This includes ensuring an entity accessing a resource holds valid credentials to do so, creating and protecting a well-defined set of roles or permissions and ensuring role or permission controls are protected from replay and tampering.") |
[ ]

{#sc-block-rooted-or-jailbroken-mobile-devices__table_ajc_b43_3kb}