---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Global queue v.2

# Global queue v.2 {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The global queue concept provides a single virtual view of tasks that reside in multiple
instances. The concept creates a custom application to provide a fulfiller view of work that
resides in multiple instances without having to replicate tasks or data.

## Overview {#global-queue__section_dvn_k22_ckb}

Service Providers with agents working on tasks from multiple systems tend to integrate the
data back to a central instance, or a "swivel chair" between instances. While this method might
be appropriate in some cases, it can be expensive and time-consuming to build and maintain. This
method also opens the provider up to potential auditing and data requirement considerations such
as General Data Protection Regulation (GDPR) in all of the instances where the data now
lives.

Global queue v.2 is an alternative: With this method, agents can see data assigned to them
from a single instance without sovereign data persisting on the instance they are logged into.
For example, in cases where clients have data residency requirements, but allow access by agents
from other countries, the provider could use a "follow-the-sun" Help Desk using global queue
v.2.

Learn more about the [Global Queue v.2 Proof of Concept](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960364) on the ServiceNow Knowledge site.  
Hinweis:  
In the Quebec release forward, the Global Queue Proof of Concept has been upgraded to Global Queue v. 2.