---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Log in

# Log in using Certificate-based authentication {#ariaid-title1}

After your administrator sets up Certificate-based authentication, you can register the client certificate and log in using your PIV (Personal Identity Verification) or CAC (Common Access Card) card.
**Zugehörige Tasks**   

* [Manage your client certificates](https://servicenow-prod.fluidtopics.net/9BCn~SUiRaofE~1u5~9dRA#manage-certificates "View and delete client certificates associated with your account.")
* [Register client certificate for your PIV or CAC card](https://servicenow-prod.fluidtopics.net/9BCn~SUiRaofE~1u5~9dRA#register-client-cert-pivcac-card "Before you log in to ServiceNow AI Platform using your PIV or CAC card, you must register the client certificate of your PIV or CAC card. If you are not able to register the client certificate, contact your administrator. Your administrator can also register the client certificate of your PIV or CAC card.")
* [Log in to ServiceNow AI Platform using PIV or CAC card](https://servicenow-prod.fluidtopics.net/9BCn~SUiRaofE~1u5~9dRA#login-pivcac-card "You can log in with your PIV or CAC card instead of user name and password when Certificate-based authentication is enabled on ServiceNow AI Platform.")

## Register client certificate for your PIV or CAC card {#ariaid-title2}

Before you log in to ServiceNow AI Platform using your PIV or CAC card, you must register the client certificate of your PIV or CAC card. If you are not able to register the client certificate, contact your administrator. Your administrator can also register the client certificate of your PIV or CAC card.

### Vorbereitungen

* Make sure that Certificate-based authentication is enabled.
* Make sure that a card reader is connected to your computer and your PIV or CAC card is inserted.
* Role required: none
{#register-client-cert-pivcac-card__ul_wwr_2dx_c4b}

### Warum und wann dieser Vorgang ausgeführt wird

If you need an admin to register your client certificate, see [Map PEM certificate to user](https://servicenow-prod.fluidtopics.net/kB~rqVHyvgDltm4ErCx5KA#map-user-pem-certificate "Map PEM certificates to users to enable them to log in using PIV or CAC cards or to authenticate inbound requests. You can map multiple PEM certificates to a user.").

### Prozedur

1. Log in to ServiceNow AI Platform using your user name and password.
2. Click your name from the User Menu and select Profile.
3. From the Related Links, click Register client certificate.  
   If a valid is certificate is available, the following message displays:
4. Click Register.  
   After the registration is successful, the following message displays:

   The PIV/CAC certificate has been successfully registered and linked to the user account.  
   The next time you log in to your ServiceNow AI Platform, you can log in using your PIV or CAC card. For more information, see [Log in to ServiceNow AI Platform using PIV or CAC card](https://servicenow-prod.fluidtopics.net/9BCn~SUiRaofE~1u5~9dRA#login-pivcac-card "You can log in with your PIV or CAC card instead of user name and password when Certificate-based authentication is enabled on ServiceNow AI Platform.").

## Log in to ServiceNow AI Platform using PIV or CAC card {#ariaid-title3}

You can log in with your PIV or CAC card instead of user name and password when
Certificate-based authentication is enabled on ServiceNow AI Platform.

### Vorbereitungen

* Role required: none
* Make sure that Certificate-based authentication is enabled.
* Make sure that a PIV or CAC card reader is connected to your computer.
* Make sure that a client certificate of your PIV or CAC card is mapped to you. For more information, see [Register CA certificate](https://servicenow-prod.fluidtopics.net/kB~rqVHyvgDltm4ErCx5KA#map-ca-cert-chain "Register root certificates or intermediate certificates to make them available for authentication.").
{#login-pivcac-card__ul_aj2_rmw_c4b}

### Prozedur

1. Insert your PIV or CAC card into the card reader.
2. Navigate to your instance in a browser.  
   Browser prompts for a PIN for your PIV or CAC card.
3. Enter the PIN of your PIV or CAC card in the browser prompt.  
   Hinweis:  
   If you forget your PIN, contact your administrator.
4. If you enter a correct PIN, the browser displays a prompt to select a certificate.  
5. Select a certificate from the browser prompt.  
   If the certificate is valid and mapped to you, you are redirected to the
   login page.
6. Click Log in with PIV/CAC card button.  
   To log out of the ServiceNow AI Platform, you must remove the PIV or CAC from the card
   reader and then close the browser.

## Manage your client certificates {#ariaid-title4}

View and delete client certificates associated with your account.

### Vorbereitungen

* Make sure that Certificate-based authentication is enabled.
* Role required: none
{#manage-certificates__ul_wwr_2dx_c4b}

### Prozedur

1. Log in to ServiceNow AI Platform using your user name and password.
2. Click your name from the User Menu and select Profile.  
3. From the Related Links, click Manage your client certificates.  
   The User Client Certificates \[sys_user_certificate\] table opens and displays certificates that are associated with your account.
4. View or delete certificates associated with your account.