---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Hybrid solution

# Service provider reference architecture for hybrid {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the hybrid service provider (SP) reference architecture for a customized solution.
Your customers require a dedicated instance for a specific service. They can still use the
shared SP instance for other services, but it requires integration of each instance.

## Hybrid architecture {#bp-sp-reference-arch-hybrid__section_qpj_dwk_rhb}

Your customer may be responsible for delivering this additional service directly. You need to build a hybrid solution of several attributes for your customer to provide.

## Attributes {#bp-sp-reference-arch-hybrid__section_lmr_wwk_rhb}

* You can share and leverage the administration of the instance. This means that there is no overhead, and you can optimize licenses.
* If there is a new instance for a decentralized environment, the program team is responsible and funded accordingly as dedicated administrator users for that instance. In a centralized environment where all instances stem from a blueprint, you need duplicate administration licenses.
* You do not assign fulfillers to a domain. Instead, you can share them across domains.
* If a customer is sharing both a shared environment and a dedicated environment, they require a fulfiller in both environments. This means more work for each team because the processes for shared and dedicated instances require different work for each instance.
* The number of users on the instance can change when you get a new customer. A new customer can result in tens or even hundreds of thousands of new users on the system. The number of total users is virtually unlimited in one shared environment.
* Each instance has a finite number of requesters and fulfillers. When you get a new customer, you must procure an instance that is based on the size and scale of your customer's company.
{#bp-sp-reference-arch-hybrid__ul_fc5_xwk_rhb}  
Abbildung : 1. SP reference architecture comparison