---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Troubleshoot script issues with SAML

# Troubleshoot script issues with SAML {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Troubleshoot script issues with SAML. You might encounter script issues if SAML is already active at the time that you activate Multiple Single Sign-On and if you already customized the installation exits.

## Vorbereitungen

Role required: sso_config_admin, business_rule_admin, script_include_admin

## Prozedur

1. Back up the modified installation exit SAML2SingleSignon_update1 and script include SAML2_update1.
2. Revert both the installation exit and script include to the version that is available with the baseline system.
3. Activate or upgrade the Integration - Multiple Provider Single Sign-On Installer plugin.  
   The system upgrades SAML and all necessary files to SAML 2 Update 1.
4. Open the Multiple SSO properties page and select the Enable Multi-Provider SSO check box to enable it.
5. Put the SAML2SingleSignon_update1 installation exit changes into the baseline script include MultiSSO_SAML2_Update1 and the SAML2_update1 script include changes into the baseline SAML2_update1 script include.