---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# SoftPIN authentication

# SoftPIN authentication {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Soft PIN is an authentication method that verifies a user's identity through a personal numeric PIN set up in advance, specifically designed to support AI Voice Agent authentication.

## Use case {#softpin-authentication__section_bmc_rbk_hhc}

Soft PIN is ideal for low-risk scenarios, such as verifying returning users accessing self-service features. It isn't recommended for high-risk or privileged actions.

## Key strengths {#softpin-authentication__section_udl_sbk_hhc}

The SoftPIN method offers the following advantages:

* Fast and straightforward user experience.
* Functions without internet or device-specific requirements.
{#softpin-authentication__ul_tdk_tbk_hhc}

## Important considerations {#softpin-authentication__section_f3s_tbk_hhc}

While SoftPIN is a secure and convenient authentication method, there are several considerations to keep in mind:

* Susceptible to reuse, observation, and social engineering.
* Not suitable as the sole authentication method for sensitive or privileged operations.

{#softpin-authentication__ul_etm_5bk_hhc}

Soft PIN can be used for your specific use case. For detailed configuration instructions, see [Configure Soft PIN](https://servicenow-prod.fluidtopics.net/7t47PcJkqaU1heVAMnNlgw "Users are required to configure Soft PIN before it can be used for authentication with ServiceNow AI Platform.").