---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# SMS OTP authentication

# SMS One-time passcode (OTP) authentication {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

SMS one-time password (OTP) authentication is a method used to verify user identity by sending a temporary, numeric code to the user's registered mobile number. The user enters this code to complete authentication.

## Use case {#sms-otp-authentication__section_afc_3dk_hhc}

* Serves as a secondary authentication factor, particularly for users without authenticator apps.
* Recommended for medium-risk scenarios, such as verifying changes to profile information and approving login attempts.
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## Key strengths {#sms-otp-authentication__section_hqq_kdk_hhc}

The SMS OTP method offers the following advantages:

* Familiar and easy for users to adopt
* No additional app installation required
* Simple to deploy and integrate
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## Important considerations {#sms-otp-authentication__section_lpp_mdk_hhc}

While SMS method is a convenient authentication method, there are several considerations to keep in mind:

* Vulnerable to SIM-swapping, interception, and delivery delays.
* Reliant on mobile network availability.
* Not recommended as the sole authentication factor for high-risk or sensitive operations.

{#sms-otp-authentication__sms-otp-authentication_ul_af2_4dk_hhc}

SMS OTP can enhance overall security when used appropriately. For detailed configuration instructions, see [Multi-factor authentication Providers](https://servicenow-prod.fluidtopics.net/YYa4ZhiqQJS7LTw3oQSG~g "Use MFA providers to configure SMS and Email based authentication to ensure every user can login securely.").