---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# SMS as an MFA factor

# SMS as an MFA factor {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Multi-factor authentication (MFA) with SMS as a factor for your
authentication.

Admin can configure ServiceNow instance to require users who attempt to
login the instance using SMS based OTP.

When users attempt to login to ServiceNow, SMS OTP is sent to the mobile
number associated with the sys_user record. User's can enter the six-digit verification code that
it sent to the mobile device and verify their identity.

You can configure MFA with SMS using the out of the box Twilio as well. For more
information, see [Multi-factor authentication Providers](https://servicenow-prod.fluidtopics.net/YYa4ZhiqQJS7LTw3oQSG~g "Use MFA providers to configure SMS and Email based authentication to ensure every user can login securely.").

<br />

Further the MFA with SMS can be controlled based on the policy input and conditions using
filter criteria. Following are the types of filter criteria:

* [IP Filter Criteria](https://servicenow-prod.fluidtopics.net/88Zg0f1_fMOD5U6m39Zkpw "IP filter criteria allows you to filter users based on the user's IP addresses. You can configure an authentication policy to allow or deny access to a specific address or range of addresses.")
* [Role Filter Criteria](https://servicenow-prod.fluidtopics.net/nnSRd6PyEKJ5T1c~lh5jMg "Role filter criteria allows you to filter users based on the roles. You can configure an authentication policy to allow or deny access to a list of user roles.")
* [Group Filter Criteria](https://servicenow-prod.fluidtopics.net/zgc4hMmgnyw0CE~WHmdbbg "Group filter criteria allows or denies user access based on the user group to which the user belongs.")
{#mfa-with-sms__ul_xjk_24j_xvb}