---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Using MFA

# Using Multi-factor authentication {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Learn how to use multi-factor authentication tools to securely access your instance.

## Login with MFA {#mfa-use__section_pm3_k34_dpb}

ServiceNow requires authenticator applications that support Time-based One-time Passwords (TOTP). ServiceNow tests MFA with the following authenticators:

* Google Authenticator
* Microsoft Authenticator
* LastPass Authenticator
* Authy
* FreeOTP
* Duo
* Okta Verify

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Hinweis:  
* Other authenticators not listed might also be compatible, but are not tested by ServiceNow.
* For information related to browser specific behavior change, see this [KB article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998122).
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## Register an authentication app {#mfa-use__section_arv_vms_3dc}

|-|-|
| Authenticator App :   You can use authenticator apps to use a second factor of authentication. | If your administrator has enabled multi-factor authentication (MFA) on your instance, you are prompted for a second authentication after entering your user name and password. For details on the MFA login process, see [Log in with Multi-factor Authentication](https://servicenow-prod.fluidtopics.net/A7pv3XxeJqEgX9ZGpGjldw "Login with MFA when it is enabled by your administrator on your instance."). |
| Validation with Authenticator app :   Enter the code displayed on your authenticator app to login. | If you haven't configured a second form of authentication, you will see a configuration page after logging in to guide you through the process of setting up an authentication app. For details on this setup, see [Set up Multi-factor authentication for the first time](https://servicenow-prod.fluidtopics.net/slcyNXcxl41RkMbHo8s_5Q "If your administrator enabled MFA on your profile but you have not yet set up the application, you can set it up upon login."). |
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## Register an authentication device {#mfa-use__section_pyc_yj4_dpb}

|-|-|
| After you've configured an authentication app, you can register other methods for authentication. Biometric authenticators :   You can use biometric authenticators like fingerprint or facial recognition as your second MFA authentication. If your administrator allows this option, you can configure biometric authenticators using the steps in [Register a biometric authenticator](https://servicenow-prod.fluidtopics.net/RDHQbqyQm3cR6cZUeTFZtw "Register a biometric authenticator to use as part of your MFA login."). |   |
| Hardware key authenticators :   Hardware keys are physical security devices you can use for authentication. You can register a hardware device for use with your instance using the steps in [Register a hardware security key](https://servicenow-prod.fluidtopics.net/sQ_CX64YB_qGtksZ3Ry4Cw "Register a hardware key to use as part of your MFA login."). | ![Hardware key icon]() |
| Validation with Biometric or Hardware Key :   Use the biometric or hardware key to login. | Use the Biometric or Security Key to login. |
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## Register a phone number for OTP {#mfa-use__section_ilx_bwb_2vb}

|-|-|
| SMS :   Use SMS based OTP to require users who attempt to login. | When users attempt to login to ServiceNow, SMS OTP is sent to the mobile number associated with the sys_user record. Users can enter the six-digit verification code that it sent to the mobile device and verify their identity. <br /> ![SMS.]() |
| Validation with SMS :   Use the validation with SMS to login based on the OTP generated. | You need to enter the 6-digit code sent to the mobile number to login. The code sent is valid for the next 5 minutes. You can use resend code to again send the code. |
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## Register an Email address for OTP {#mfa-use__section_clt_zvb_2vb}

|-|-|
| Email address :   Use Email based OTP to require users who attempt to login. | When users attempt to login to ServiceNow, Email OTP is sent to the email address associated to the user. User's can enter the six-digit verification code that it sent to the mobile device and verify their identity. <br /> ![Email.]() |
| Validation with Email :   Use the validation with Email to login based on the OTP generated. | You need to enter the 6-digit code sent to the email address to login. The code sent is valid for the next 5 minutes. You can use resend code to again send the code. |
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