Create KBA questions

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Create knowledge-based questions that can be preconfigured as security questions to confirm the user's identity.

    Vorbereitungen

    Role required: auth_factors_admin

    Prozedur

    1. Navigate to All > Authentication Factors > Knowledge Based Factor > Questions.
    2. Select New on the Knowledge Based Questions page.
    3. Specify the following fields on the form:
      Tabelle : 1. Knowledge-Based Questions
      Field Description
      Question Define a security question to be used for user identity verification. Example: What is your business phone number?
      Hinweis:
      Only numeric questions are allowed.
      Application Global application scope is selected by default.
      Keyword Enter the primary keyword that best describes the question. Example: business_phone.
      Category Select the category. Options:
      • Others
      • Phone Number
      Hinweis:
      You can choose Phone Number if specifying the phone number, otherwise choose Others.
      Abbildung : 1. Knowledge Based Question
      Knowledge Based Question
    4. Select Submit.

    Ergebnisse

    You’re redirected to the Knowledge Based Questions list view. Verify if your question is successfully added.

    Abbildung : 2. Knowledge Based Questions - list
    Knowledge Based Question - list