Create KBA answers

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Create knowledge-based answers for the preconfigured security questions to confirm the user's identity.

    Vorbereitungen

    Role required: auth_factors_admin

    Prozedur

    1. Navigate to All > Authentication Factors > Knowledge Based Factor > Answers.
    2. Select New on the Knowledge Based Answers page.
    3. Specify the following fields on the form:
      Tabelle : 1. Knowledge Based Answers
      Field Description
      Description Define a description for the answer. Example: Business Phone Number.
      Application Global application scope is selected by default.
      Answer Table Select the answer table.
      Hinweis:
      The selected table should have a field referenced to the sys_user table.
      User Column Select the field.
      Hinweis:
      The User Column must reference the sys_user table. Example: Sys ID.
      Answer Column Select the answer column from the Available list. Example: Business phone.
      Abbildung : 1. Knowledge Based Answer
      Knowledge Based Answer
    4. Select Submit.

    Ergebnisse

    You're redirected to the Knowledge Based Answers list view. Verify if your answer is successfully added.

    Abbildung : 2. Knowledge Based Answers - list
    Knowledge Based Answer - list