---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Assign KBA questions to your AI voice agent service

# Assign KBA questions to your AI voice agent service {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Specify the questions that should be used for user identification and authentication with a specific voice agent. {#create-kba-service-mappings__patch-rn-zp4-1}

## Vorbereitungen

Role required: auth_factors_admin

## Prozedur

1. Navigate to AllAuthentication FactorsKnowledge Based FactorQuestion Service Mappings.
2. Select New on the Knowledge Based Question Service Mappings page.
3. Specify the following fields on the form:  
   {#create-kba-service-mappings__table_gtp_xb1_jhc__entry__2}

   | Field | Description |
   |-|-|
   | Service Profile Table | Select the table for your service. |
   | Application | Global application scope is selected by default. |
   | Service Profile | Select the service profile. Example: Choosing a voice agent: Now Assist Voice Deployment - 22. |
   | Type | Select the type for which you would use the service mapping. Options: * Authentication * Identification {#create-kba-service-mappings__ul_wht_421_jhc} Hinweis: The Type field is the only differentiating factor between Identification and Authentication configuration using KBA. |
   | Answer Column | Select the question that you want to use for the service verification. |
   | Active | Select to set the configuration active. |
   [Tabelle : 1. Knowledge Based Question Service Mappings]

   {#create-kba-service-mappings__table_gtp_xb1_jhc} Abbildung : 1. Knowledge Based Question Service Mapping
4. Select Submit.
{#create-kba-service-mappings__steps_rrt_pc1_jhc}

## Ergebnisse

You're redirected to the Knowledge Based Question Service Mappings list view. Verify if your mapping is successfully added.
Abbildung : 2. Knowledge Based Question Service Mappings - list