---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Map KBA questions to answers

# Map KBA questions to answers {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create knowledge-based questions and answer mapping to confirm the user's identity.{#create-kba-answer-mappings__patch-rn-zp4-1}

## Vorbereitungen

Role required: auth_factors_admin

## Prozedur

1. Navigate to AllAuthentication FactorsKnowledge Based FactorQuestion Answer Mappings.
2. Select New on the Knowledge Based Question Answer Mappings page.
3. Specify the following fields on the form:  
   {#create-kba-answer-mappings__table_gtp_xb1_jhc__entry__2}

   | Field | Description |
   |-|-|
   | Question | Select the question that you would like to map with the answer. Example: <kbd class="ph userinput">What is your business phone number?</kbd> |
   | Application | Global application scope is selected by default. |
   | Answer | Select the answer for mapping to the question. Example: <kbd class="ph userinput">Business Phone Number</kbd>. |
   [Tabelle : 1. Knowledge Based Question Answer Mappings]

   {#create-kba-answer-mappings__table_gtp_xb1_jhc} Abbildung : 1. Knowledge Based Question Answer Mapping
4. Select Submit.

## Ergebnisse

You're redirected to the Knowledge Based Question Answer Mappings list view. Verify if your mapping is successfully added.
Abbildung : 2. Knowledge Based Question Answer Mappings - list