---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Configure Soft PIN

# Configure Soft PIN {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Users are required to configure Soft PIN before it can be used for authentication with ServiceNow AI Platform.

## Vorbereitungen

Role required: none  
Hinweis:  
Soft PIN enrollment is available to all users and is used exclusively for AI Voice Agent authentication.

## Prozedur

1. Navigate to the Soft PIN enrollment page using any of the following:  
   * Service Portal: Go to your User Profile and select Enroll Soft PIN.Abbildung : 1. Soft PIN on Service Portal
   * Platform UI: Go to your User Profile and select Enroll Soft PIN under Related Links.Abbildung : 2. Soft PIN on Platform UI
   * Navigation menu: Select AllAuthentication FactorsSoft PINEnroll.Abbildung : 3. Soft PIN on Navigation menu
   {#configure-soft-pin__ul_s4c_jwx_33c}
2. Create a PIN that meets these requirements:  
   Rules for Soft PIN:
   * The PIN must be exactly six digits in length
   * No single digit must be repeated more than twice consecutively
   * Don't use ascending or descending numeric sequences longer than two digits
   * Can't reuse any of your previous five PINs

   {#configure-soft-pin__ul_l1m_hg4_hhc} Abbildung : 4. Soft PIN Enrollment
3. Select Submit.

## Ergebnisse

You can use the submitted Soft PIN to authenticate various ServiceNow system or service. For example, AI voice service.  
Hinweis:  
Users are eligible for Soft PIN enrollment only if their user ID is present in sys_user table. If its missing, an enrollment failure message is displayed.