Configure push notification (Okta Verify)

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Configure Okta Verify to receive push notifications for secure and convenient identity verification.

    Vorbereitungen

    Role required: auth_factors_admin

    The push notification authentication factor on Okta must be enabled. To learn more, see Okta Support Center.

    Hinweis:
    • Currently, only Okta Verify is supported for push notifications with ServiceNow AI voice agents.
    • The users must have the Okta Verify app installed and configured on their phones.

    Prozedur

    1. Log in to your Okta admin account.
    2. Navigate to Security > API.
    3. Select Tokens.
      Abbildung : 1. Okta Admin Console
      Okta Admin Console
    4. Select Create token to create token and copy its value.

      For example, O0EYJEm|b34aYViOYaav3KnqxsItV_mPI9_p2N46Cc.

    5. On the instance, open the Connection & Credential Alias record.

      For example, <instance_url>/sys_alias.do?sys_id=692e16a0ffb72210d487ffffffffff1b.

      Abbildung : 2. Connection & Credential Alias new record
      Connection & Credential Alias record
    6. Select New under the Connections tab.
    7. Specify the following field on the HTTP(s) Connections form.
      • Name
      • Connection alias
      • Connection URL
      Abbildung : 3. HTTP(s) Connections details
      HTTP(s) Connections
    8. Select the Search icon next to Credentials to add new API Key Credentials.
      Abbildung : 4. API Key Credentials selection
      API Key Credentials
    9. Specify the Name and API Key on the API Key Credentials form.
      Hinweis:
      The API key should be prefixed with ‘SSWS'. If the copied token value is 00iJ88ydm9ZLnDNE8AeGsmjcUC-ZFyCt3pts2pNTwZ you must provide the value as SSWS 00iJ88ydm9ZLnDNE8AeGsmjcUC-ZFyCt3pts2pNTwZ.
      Abbildung : 5. API Key Credential details
      API Key Credentials
    10. Select Submit to submit the API Key Credentials.
    11. Select Submit on the Connection record.
      Abbildung : 6. HTTP(s) Connections record completion
      HTTP(s) Connections record completion