---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Configure push notification (Okta Verify)

# Configure push notification (Okta Verify) {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure Okta Verify to receive push notifications for secure and convenient identity verification.{#configure-okta-verify-push-notification__patch-rn-zp4-1}

## Vorbereitungen

Role required: auth_factors_admin

The push notification authentication factor on Okta must be enabled. To learn more, see [Okta Support Center](https://support.okta.com/help/s/article/Enable-Okta-Verify-Push-Notification-in-OIE?language=en_US).  
Hinweis:  
* Currently, only Okta Verify is supported for push notifications with ServiceNow AI voice agents.
* The users must have the Okta Verify app installed and configured on their phones.
{#configure-okta-verify-push-notification__ul_pwd_wjz_mhc}

## Prozedur

1. Log in to your Okta admin account.
2. Navigate to SecurityAPI.
3. Select Tokens.  
   Abbildung : 1. Okta Admin Console
4. Select Create token to create token and copy its value.  
   For example, `O0EYJEm|b34aYViOYaav3KnqxsItV_mPI9_p2N46Cc`.
5. On the instance, open the Connection \& Credential Alias record.  
   For example, `<instance_url>/sys_alias.do?sys_id=692e16a0ffb72210d487ffffffffff1b`.
   Abbildung : 2. Connection \& Credential Alias new record
6. Select New under the Connections tab.
7. Specify the following field on the HTTP(s) Connections form.  
   * Name
   * Connection alias
   * Connection URL

   {#configure-okta-verify-push-notification__ul_rhk_xfr_hhc} Abbildung : 3. HTTP(s) Connections details
8. Select the Search icon next to Credentials to add new API Key Credentials.  
   Abbildung : 4. API Key Credentials selection
9. Specify the Name and API Key on the API Key Credentials form.  
   Hinweis:  
   The API key should be prefixed with 'SSWS'. If the copied token value is <kbd class="ph userinput">00iJ88ydm9ZLnDNE8AeGsmjcUC-ZFyCt3pts2pNTwZ</kbd> you must provide the value as <kbd class="ph userinput">SSWS 00iJ88ydm9ZLnDNE8AeGsmjcUC-ZFyCt3pts2pNTwZ</kbd>.
   Abbildung : 5. API Key Credential details
10. Select Submit to submit the API Key Credentials.
11. Select Submit on the Connection record.  
    Abbildung : 6. HTTP(s) Connections record completion