---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Configure MFA Provider

# Configure MFA Provider {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure SMS and Email with the Provider to ensure every user can login
securely.

## Vorbereitungen

Role required: adaptive_auth_admin

## Prozedur

1. Navigate to AllMulti-factor AuthenticationProviders.  
   Following provider configuration are available for MFA within the ServiceNow AI Platform:
   * Email Provider Configuration
   * Twilio Provider Configuration
   * Infobip Provider Configuration.

   {#configure-mfa-provider__ul_c35_qyj_xvb}
2. To create a new provider, click New.
3. On the form, fill the fields.  
   {#configure-mfa-provider__table_mxz_wyp_znb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the record. |
   | Type | Description of the record. |
   | Provider | Choose Twilio or Custom. Hinweis: To configure Twilio, see [Configure Notify with Twilio](https://www.servicenow.com/docs/access?context=t_ConfigureNotifyWithTwilio&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US). When choosing Custom, you need to specify the following fields: * Provider Configuration Table * Provider Configuration Record * Script * User table * User field {#configure-mfa-provider__ul_umm_3bk_xvb} |
   | Message Template | The message template for the record. |
   | Active | Option to make the provider configuration active. |
   [Tabelle : 1. Condition form]

   {#configure-mfa-provider__table_mxz_wyp_znb}
4. Click Submit.  
   Based on the message template and provider configurations, the SMS or Email
   is sent to users as a factor for authentication during the login
   process.