---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Configure KBA

# Configure knowledge-based authentication {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure knowledge-based authentication (KBA) as an identification and authentication method that verifies a user's identity by prompting them to answer preconfigured numeric questions.{#configure-kba__patch-rn-zp4-1}

## Vorbereitungen

Role required: auth_factors_admin

## Prozedur

1. Navigate to AllAuthentication FactorsKnowledge Based Factor.
2. Perform the following:  
   * [Create KBA questions](https://servicenow-prod.fluidtopics.net/dyapkwPkAEICTUcTW2hZsg "Create knowledge-based questions that can be preconfigured as security questions to confirm the user's identity.")
   * [Create KBA answers](https://servicenow-prod.fluidtopics.net/fSqjsyPhg2b2ZSUmZ48mkg "Create knowledge-based answers for the preconfigured security questions to confirm the user's identity.")
   * [Map KBA questions to answers](https://servicenow-prod.fluidtopics.net/j2O8HgNCu0GPoLDKNhbafw "Create knowledge-based questions and answer mapping to confirm the user's identity.")
   * [Assign KBA questions to your AI voice agent service](https://servicenow-prod.fluidtopics.net/fDZfM91L_YDnphnr4b3g5w "Specify the questions that should be used for user identification and authentication with a specific voice agent. ")

   {#configure-kba__ul_ict_j5z_mhc}

   After creating the KBA configurations, you can use it as an identification and authentication method.