---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Logout (LogoutRequest) process flow

# Logout (LogoutRequest) process flow {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

During logout, the instance issues the SAML 2.0 LogoutRequest service
call to the IdP.  
This service logs the user out and then redirects back to the specified logout URL.Abbildung : 1. SAML 2 Logout

## User Clicks the Logout Button

The user clicks the Logout button and the instance executes the logout
script.

## LogoutRequest issued

The logout script constructs a SAML 2.0 `LogoutRequest` and posts it to the preconfigured SingleLogoutRequest SAML 2.0 service at the IdP. The IdP deflates the request and then base64 encodes it. An example `LogoutRequest` looks like this:

    <saml2p:LogoutRequestxmlns:saml2p="urn:oasis:names:tc:SAML:2.0:protocol"  ID="21B78E9C6C8ECF16F01E4A0F15AB2D46"  IssueInstant="2010-04-28T21:36:11.230Z"  Version="2.0"><saml2:Issuer xmlns:saml2="urn:oasis:names:tc:SAML:2.0:assertion">https://dloomac.service-now.com
    	</saml2:Issuer><saml2:NameID xmlns:saml2="urn:oasis:names:tc:SAML:2.0:assertion"          Format="urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress"          NameQualifier="http://idp.ssocircle.com"          SPNameQualifier="https://dloomac.service-now.com/navpage.do">david.loo@service-now.com</saml2:NameID><saml2p:SessionIndex>s211b2f811485b2a1d2cc4db2b271933c286771104
    	</saml2p:SessionIndex></saml2p:LogoutRequest>

## User Logs Out

The user logs out of the IdP. The IdP redirects back to the instance, which in turns redirects
back to the IdP since the user is not logged in.