---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Email links with external authentication

# Email links with external authentication {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can use email links when using the digestive token external authentication, however,
you must establish how to handle links in email notifications.  
The default links contain a URL that directs you to a specific location in the instance, like an Incident or Change Request, without incorporating SSO credentials. Below are examples for directing the user to the location in the instance without logging in on the instance login page.

* Unencrypted HTTP technique to connect to the /demo instance (it does not navigate to specific record):

      https://<instance name>.service-now.com/?SM_USER=user_name&DE_USER=lQjIVp7aRJtyPx5+2O/vgU24tbE=

* Link (in an email notification) to a specific record, so that the user first goes to the company's own login portal:

      https://login.company_portal_page.com/nav_to.do?uri=incident.do?sys_id=009f8eda0a0a0b2b01ab4eb094223466%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true

  You
  must set the glide.email.override.url property in your instance to
  contain the URL of the company portal page. If this property does not exist, you can create
  it.
* The company portal must then take that URL and construct the redirect URL to the instance preserving the segment necessary to access the specific record, and adding the SSO credentials to the end of the URL:

      https://<instance name>.service-now.com/nav_to.do?uri=incident.do?sys_id=009f8eda0a0a0b2b01ab4eb094223466%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true&SM_USER=user_name&DE_USER=lQjIVp7aRJtyPx5+2O/vgU24tbE=

{#c_EmailLinksWithSSO__ul_fpj_3ys_x4}