---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Authentication factors

# Authentication factors {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Authentication factors help identify and verify callers, allowing only authorized users to access AI voice agents on the ServiceNow AI Platform.{#authentication-factors__patch-rn-zp4-1}

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| [ExploreLearn the features and business value of authentication factors for voice agents.](https://servicenow-prod.fluidtopics.net/PL17taq2Aj4c7V3y5unp~g "Authentication factors are the elements used for caller identification and authentication. In secure voice agent environments, the process begins with identifying the caller, followed by authenticating their identity before granting access. A robust security strategy combines multiple factors to confirm that only authorized users interact with AI voice agents.") | [ConfigureUnderstand how to configure authentication factors for voice agents.](https://servicenow-prod.fluidtopics.net/P_3L15MJk634wT9KgKECjw "To secure voice agent environments, configure authentication factors that first identify the caller, then authenticate them before granting access.") |
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{#authentication-factors__table_iwv_lpv_klb}