---
sourceDocument: Australia Platform security
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Activate Trusted Mobile app

# Activate Trusted Mobile app {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Activate adaptive authentication with trusted mobile app by using the authentication policy and filter conditions.

## Vorbereitungen

Make sure the Adaptive Authentication
(com.snc.adaptive_authentication) plugin is installed.

Role required: adaptive_auth_admin

## Prozedur

1. Navigate to AllAdaptive AuthenticationAuthentication PoliciesProperties.
2. On the Adaptive Authentication Properties page, enable the following properties:  
   * Enable the Authentication Policy (glide.authenticate.auth.policy.enabled)
   * Enable Device Trust Flow (glide.authenticate.preauth.allow.trusted.device)

   {#activate-trusted-mobile-app__ul_z23_5hc_htb}  
   Hinweis:  
   To disable the device trust flow property, you must remove the conditions with trusted mobile filter. Otherwise, an error message is displayed to remove the conditions.
3. Navigate to AllAdaptive AuthenticationAuth Policy ContextsPre Authentication Context.
4. Define the conditions in the Pre Authentication context.  
   For more information, [Pre authentication context](https://servicenow-prod.fluidtopics.net/jewpwIIOcRIJRS5VNHA_JQ "The pre authentication policy context defines how and when a policy is enforced during the login process. The policy used in this context executes before your users see a login screen.").  
   Hinweis:  
   By default, the policy condition is Deny Policy. You can change to Allow Policy. These policies are direct opposites.
   * With the Allow Policy, all users are denied access by default, and it only allows access when the allow access policy conditions are true.
   * With the Deny Policy, all users are allowed access by default, and it only denies access when the deny access policy conditions are true.
   {#activate-trusted-mobile-app__ul_fs3_hpd_rtb}

   In the Policy Input, the policy input Trusted Mobile App is a policy input for the trusted mobile app.
5. In the Policy Conditions, create the condition by clicking New.
6. On the form, fill the fields.  
   {#activate-trusted-mobile-app__table_z3g_llg_btb__entry__2}

   | Field | Description |
   |-|-|
   | Label | Name of the condition |
   | Description | Description of the condition |
   | Application | Application scope for this record. |
   | Condition | Conditions based on AND and OR. Because the Auth Policy is Allow Policy, the condition for Trusted Mobile App is set true in the example shown on the image. |
   [Tabelle : 1. Filter Condition form]

   {#activate-trusted-mobile-app__table_z3g_llg_btb}
7. Click Submit.

## Ergebnisse

The policy input and filter conditions are created for the Trusted Device feature. Users can proceed with using the Trusted Device feature to access the ServiceNow instance from untrusted networks by using the Now Mobile app. For more information, see [Register a trusted device](https://servicenow-prod.fluidtopics.net/Joz_r4iDq1b84TRtLsnxdA "Register a trusted device to access the ServiceNow instance outside the network.").