--- sourceDocument: Australia Platform security sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/platform-security Release : - australia ft:locale : - de-DE ft:publication_title : - Australia Platform security ft:clusterId : - psec bundleId : - psec workflow : - Platform --- # Activate the ISC Virtual Agent interface # Activate the ISC Virtual Agent interface {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer If you have the admin role, you can activate the ISC Virtual Agent Conversations plugin (com.glide.isc_virtualagent). Activating this plugin installs the Virtual Agent and Natural Language Understanding (NLU content packs, providing Virtual Agent access from the Instance Security Center. ## Vorbereitungen Wichtig: Instance Security Center (ISC) has reached the end of sales as of September 2024, and is no longer supported or available for new activation. ServiceNow Security Center (SSC) is the recommended solution going forward. For more information, see [Instance Security Center to ServiceNow Security Center migration](https://servicenow-prod.fluidtopics.net/4Tx0M62RqvXvCc6LYr7BuA "Learn the key differences when migrating from Instance Security Center (ISC) to ServiceNow Security Center (SSC)."). The Virtual Agent interface in the Instance Security Center is only available for users with paid Virtual Agent subscriptions, and who have activated the Glide Virtual Agent (com.glide.cs.chatbot) plugin. To learn more, see [Activate Virtual Agent](https://www.servicenow.com/docs/access?context=activate-virtual-agent&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). Role required: admin. ## Warum und wann dieser Vorgang ausgeführt wird The ISC Virtual Agent interface enables you to perform the following tasks: * Ask security-related questions, then get quick summary answers and reference links to learn more. * Get answers related to the Instance Security Center, Platform Security, ServiceNow security policies, trust, governance, risk, and other processes. * Search for security-related resources, such as Knowledge Base topics in the Now Support Security Portal. {#activating-virtual-agent-interface__ul_x1v_kzz_lqb} {#activating-virtual-agent-interface__table_afh_nxh_5gb__entry__2} | Plugin | Description | |-|-| | ISC Virtual Agent Conversations \[com.glide.isc_virtualagent\] | Activates the ISC Virtual Agent Conversations content pack for the Instance Security Center. | | ISC NLU Model for Virtual Agent Conversations \[com.glide.isc_nlu\] | Activates the Natural Language Understanding (NLU) content pack for the Instance Security Center. | [Tabelle : 1. Plugins for ISC Virtual Agent] {#activating-virtual-agent-interface__table_afh_nxh_5gb} Hinweis: Activating the com.glide.isc_virtualagent plugin automatically activates com.glide.isc_nlu. However, if you activate the com.glide.isc_nlu plugin first, you must manually activate com.glide.isc_virtualagent as well. ## Prozedur 1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activating-virtual-agent-interface__find-plugins-cmd} {#activating-virtual-agent-interface__navigate-application} 2. Find the plugin using the filter criteria and search bar. You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.{#activating-virtual-agent-interface__p_cb1_nfg_h1c} {#activating-virtual-agent-interface__find-plugin-cmd} {#activating-virtual-agent-interface__find-plugin} 3. Select Install to start the installation process. Hinweis: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \. You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/bundle/australia-platform-administration/page/administer/plugins/task/find-components.html). {#activating-virtual-agent-interface__activate-plugin} {#activating-virtual-agent-interface__activate-plugin}{#activating-virtual-agent-interface__steps_rfx_bf1_2t} **Zugehörige Konzepte** * [Instance Security Center to ServiceNow Security Center migration](https://servicenow-prod.fluidtopics.net/4Tx0M62RqvXvCc6LYr7BuA "Learn the key differences when migrating from Instance Security Center (ISC) to ServiceNow Security Center (SSC).") * [Monitor security events](https://servicenow-prod.fluidtopics.net/eYc1gyx3yMCPgkrQxx0KKg "Analyze the event metrics in your instance so that you can identify and prevent potential security events.") * [Check the daily compliance score and configure security property settings](https://servicenow-prod.fluidtopics.net/YyMzvDT3xTxJUGQ9CYrz7A "Review the Daily Compliance Score metric and security configuration properties to see if your instance complies with the suggested security requirements. You can affect the daily compliance score by updating non-compliant security properties in the Hardening Compliance Configurations page.") * [Scan for incorrect security definitions](https://servicenow-prod.fluidtopics.net/qT9~wN_7ofKjid1Xw8pF7g "Run the Auditor to scan your instance and find incorrect security definitions. It provides findings you can correct to help improve the security posture of your instance.") * [Monitor instance metrics](https://servicenow-prod.fluidtopics.net/_JPadpsZD7T5fxcvv4t7eg "Monitor user, export, authentication, email, and antivirus metrics for your instance. For example, you can monitor your email security by checking metrics for spam, external emails, and inbound emails from untrusted and trusted domains for your instance. Analyze these metrics to look for anomalous security behaviors that are related to activities that take place in your instance.")