---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# View and send emails

# View and send emails in Lead-to-Cash Process Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

View consolidated emails for all hard-linked entities monitored in a sales process record and compose emails from the sales process dashboard.

## Vorbereitungen

You can compose and send emails related to a sales process record by default. To compose emails for child entities such as an opportunity or quote, you must be granted access to those entities. For more information, see [Setting conditions for enabling email access in Lead-to-Cash Process Management](https://servicenow-prod.fluidtopics.net/rvqoho1fLH4nVbIEkMWu4A "Sales process managers must be granted access to compose emails for the sales entity records that are monitored in a sales process record.").

Role required: sales process manager \[sn_l2c_cockpit.sales_process_manager\]

## Prozedur

1. Navigate to WorkspacesCSM/FSM Configurable Workspace.
2. Select the List icon .
3. Navigate to Lead to Cash Process ManagementSales Process Records.
4. Select the sales process record.
5. View emails from all hard-linked entities tied to the sales process record by selecting the Emails tab.
6. Compose and send the email.
   1. Select Compose Email.
   2. Enter the list of recipients.
   3. Draft your email.
   4. Select Send email.