---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# View order case details

# View order case details {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

View the list of order cases and their state from the Business Portal.

## Vorbereitungen

Role required: sn_customerservice.customer

## Prozedur

1. Log in to the Business Portal.
2. Select RequestsView submitted requestsView cases \& tasks.
3. Select My Order Cases from the Categories menu to view order cases.
4. Select a case to view its state and other details.  
   {#view-order-case__table_ykt_f1s_1fc__entry__2}

   | State | Description |
   |-|-|
   | New | A new order case that is submitted. |
   | Draft | The order case that has not yet been submitted. Order case lines in the Draft state can still be modified. |
   | Work in Progress | The order case is being handled by the sales agent. |
   [Tabelle : 1. Order case states]

   {#view-order-case__table_ykt_f1s_1fc}