---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Order operations apps

# Using order operations applications {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Learn how to use order operations applications.

[Manage cases](https://www.servicenow.com/docs/access?context=manage-cases&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)

Case management provides a structured and efficient approach to handling a wide variety of service requests, incidents, and inquiries. It encompasses the processes and tools used to manage individual cases from initiation through
resolution, ensuring that service delivery is consistent, timely, and aligned with organizational goals.
* **[Using Lead-to-Cash Process Management](https://servicenow-prod.fluidtopics.net/vtEeobzoO1045~Z76Rv2nw)**   
  Sales process managers can use Lead-to-Cash Process Management to create sales process records and monitor and track sales processes through a consolidated dashboard.